Refund policy

Return & Refund Policy

At LAGOUSSELLING, we want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible so we can help.

Returns

We accept returns within 2 days of delivery.

To be eligible for a return, the item must:

Be unused and unworn.
Be in the same condition in which you received it.
Be returned with its original packaging, including the shoe box and any tags or accessories provided.
Not show signs of damage, alteration, washing, or use.

Items that do not meet these requirements may not be accepted for return.

How to Request a Return

Please contact us within 2 days of receiving your order with:

Your order number.
The reason for the return.
Clear photos of the item and its packaging, where applicable.

Do not send an item back before receiving return instructions from us.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 2 days of delivery.

We may request photos or videos to help us assess the issue. If the issue is confirmed to be our error, we will provide instructions for returning the item and, where applicable, offer a replacement or refund.

Change of Mind and Wrong Size

If you change your mind or order the wrong size, you may request a return within the 2-day return window, provided the item meets our return conditions.

Unless the return is due to an error on our part or a defective item, the customer is responsible for applicable return shipping costs.

Please note that availability of an exchange depends on stock.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective item, or an item damaged before delivery.

International Returns

For international orders, customers are responsible for any applicable return shipping costs, customs charges, duties, or taxes associated with returning an item unless the return is due to an error on our part or a defective item.

International customers should contact us before sending a return so we can provide the appropriate return instructions.